Frequently Asked Questions
Products
We carefully source products from reputable manufacturers that meet applicable quality and safety standards. Product materials and specifications can be found on each product page.
Each product page includes descriptions, features, and specifications to help you make an informed decision. If you have questions, our customer support team is happy to help.
Yes. Products are packaged carefully before shipment to help ensure they arrive in excellent condition.
Privacy
No. All orders are shipped in discreet, unmarked packaging without revealing the contents.
Yes. We use secure checkout technology and industry-standard security practices to help protect your personal information during the ordering process.
Ordering
Orders are processed within 1–2 business days. Orders placed after 12:00 PM EST may be processed on the following business day.
Shipping times vary depending on the shipping method selected at checkout.
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–5 business days
- Premium Shipping: 1–3 business days
Once your order ships, you'll receive a confirmation email containing your tracking number and shipping information.
Due to the personal nature of our products, all sales are final. We cannot accept returns or exchanges once products have left our warehouse.
Please contact us within 30 days of delivery and include your order number along with photos of the damage or defect. Once verified, we'll gladly replace the item at no additional cost.