Refund policy
Due to the personal nature of our products and for the health and safety of our customers, all sales are final.
We cannot accept returns or exchanges on products that have left our warehouse.
Defective or Damaged Products
If your item arrives defective or damaged, we're happy to help.
Please contact us within 30 days of delivery with:
- Your order number
- A description of the issue
- Photos showing the damage or defect (when applicable)
Once approved, we will replace the defective item with the same product at no additional cost.
Replacement items are provided only for verified manufacturing defects or shipping damage.
Incorrect Items
If you receive an incorrect product due to an error on our part, please contact us within 30 days of delivery.
Once verified, we will promptly send the correct item at no additional cost.
Damaged During Shipping
If your package arrives with visible damage, please notify the shipping carrier immediately and retain all packaging materials whenever possible.
We will assist you with the replacement process once the necessary claim information has been provided.
Unauthorized Returns
Unauthorized returns cannot be accepted.
Products returned without prior authorization will not receive a refund or store credit and will be disposed of in accordance with health and safety regulations.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact us as soon as possible.
Order changes must generally be requested the same business day the order is placed. Once an order has entered processing or shipped, we may be unable to make changes.
Questions?
If you need assistance, please contact our customer support team.
Email: june@omnifig.com
Phone: (573) 291-6731