Return Policy

Returns & Satisfaction Policy

At Omnifig, we want you to feel confident about every purchase. Intimate wellness is personal, and we understand that occasionally something may arrive damaged, may not be what you expected, or simply may not work out.

Our goal is to make the return process as comfortable, respectful, and discreet as possible.

30-Day Return Policy

Eligible merchandise may be returned within 30 days of delivery for a refund, replacement, or exchange, subject to the conditions below.

Because many of the products we offer are personal or intimate-use items, health and hygiene regulations require us to place some limitations on returns.

Items Eligible for Return

To qualify for a return, merchandise must generally be:

• Unused and unworn
• In new, resalable condition
• In its original packaging
• Complete with all accessories, manuals, tags, seals, and packaging
• Returned within 30 days of confirmed delivery

Please contact Omnifig before sending any merchandise back. Returns sent without prior authorization may not be accepted or may experience processing delays.

Intimate & Personal-Use Products

For the health, safety, and comfort of all our customers, intimate products that have been opened, used, worn, tested, or removed from sealed hygienic packaging cannot be returned for preference, sizing, or change-of-mind reasons.

This may include, but is not limited to:

• Personal pleasure products
• Internal-use products
• Pelvic wellness products
• Lubricants, massage oils, creams, and personal care products
• Condoms and other individually sealed personal-use products
• Hosiery, panties, bodystockings, and similar intimate apparel
• Products with broken hygiene or safety seals

If you're unsure whether an item is returnable, please contact us before opening the package. We're happy to help.

Lingerie & Apparel

We understand that finding the right fit can sometimes take a little trial and error.

Eligible lingerie and apparel may be returned within 30 days when the item is unworn, unwashed, free of fragrances or cosmetic marks, and has all original tags and packaging attached.

For hygiene reasons, panties, thongs, bodystockings, hosiery, and other intimate garments may be final sale unless the individual product listing states otherwise.

We encourage you to review the size information provided on each product page before ordering.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incomplete, or you receive the wrong item, please contact us as soon as possible.

We may ask you to provide:

• Your order number
• A brief description of the problem
• Photographs of the product and/or packaging
• The product's model, lot, or identifying information when applicable

Please do not discard the item or its packaging until we have responded to your request.

Depending on the circumstances, we may arrange a replacement, refund, store credit, manufacturer warranty claim, or other appropriate solution.

Please do not return defective merchandise without contacting Omnifig first. Some manufacturers require specific warranty procedures or may handle defective products directly.

How to Request a Return

Before mailing anything back, contact Omnifig Customer Care with:

1. Your name
2. Your order number
3. The item you wish to return
4. The reason for the return
5. Whether you are requesting a refund, exchange, or replacement

Once your return is approved, we will provide return instructions and, when applicable, a return authorization.

Please do not send merchandise to the address shown on your original shipping label unless we specifically instruct you to do so.

Some Omnifig products ship directly from our fulfillment partners, and the correct return location may be different from the address from which your package was shipped.

Return Shipping

Unless the merchandise arrives damaged, defective, incorrect, or otherwise qualifies for a prepaid return under our policies, customers are responsible for return shipping costs.

We strongly recommend using a trackable shipping method. Omnifig cannot guarantee receipt of merchandise that is returned without tracking.

Original shipping and handling charges are generally nonrefundable unless the return resulted from an error on our part or the merchandise arrived damaged or defective.

Packages sent C.O.D. will not be accepted.

Refunds

Once an authorized return has been received and approved, the merchandise purchase price will be refunded to the original form of payment whenever possible.

Please allow time for your return to be received, inspected, and processed.

After a refund has been issued, your bank or credit card provider may require additional business days to post the credit to your account.

Shipping charges, expedited shipping fees, gift wrapping, and other service charges are generally non-refundable unless otherwise required by law.

Exchanges

When an exchange is available, replacement merchandise is subject to current inventory.

Because some products are fulfilled directly by our suppliers, a traditional exchange may not always be possible. In those situations, we may issue a refund or store credit and ask you to place a new order.

Final Sale Items

Certain products may be designated Final Sale and are not eligible for return or exchange except when damaged, defective, or incorrectly shipped.

Final-sale status may apply to:

• Clearance merchandise
• Discontinued products
• Certain intimate apparel
• Opened personal-use merchandise
• Gift cards
• Products specifically marked "Final Sale" on the product page

Manufacturer Warranties

Certain electronic or rechargeable products may include a manufacturer's warranty.

Warranty periods and coverage vary by manufacturer. When applicable, Omnifig will help direct you to the appropriate warranty process; however, manufacturer warranty terms are determined by the manufacturer and are separate from Omnifig's return policy.

Discreet Customer Care

Privacy matters to us.

Questions about an order or return are handled respectfully and discreetly. We will never make the process more awkward than it needs to be. After all, wellness is personal. Customer service shouldn't be uncomfortable.

Questions?

We're happy to help before or after your purchase. 

Contact Omnifig Customer Care through our website with your order number and question, and we'll help determine the best next step.

Omnifig reserves the right to refuse returns that do not meet the requirements of this policy, show evidence of use, are missing original components or packaging, or are returned without authorization. Return eligibility may also be subject to manufacturer or fulfillment-partner restrictions. Nothing in this policy limits rights provided to consumers under applicable law.